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Educators| Key Online > Help > Frequently Asked Questions |
Key Online
Online Textbooks and Teacher Resources
Sketchpad LessonLinkThe Key to Tracker
Fathom Surveys
Key OnlineQ: What is Key Online?A: Key Online is a membership-based online community for teachers, administrators, and other educators. At Key Online, you can subscribe to Key Online services, including Online Textbooks and Teacher Resources, Sketchpad LessonLink, The Key to Tracker, and Fathom Surveys. There is no fee for becoming a Key Online member. Q: How do I create a Key Online account?A: When you subscribe to any Key Online service—Online Textbooks and Teacher Resources, Sketchpad LessonLink, The Key to Tracker, or Fathom Surveys—you'll automatically get a Key Online account. We’ll send you an email to confirm your account. Click on the link in the email to activate your account. Q: How do I subscribe to services at Key Online?A: Simply click on the Subscribe button under that service and follow the instructions. (If you already have a Key Online account, log in first so you won't have to re-enter your contact information.) For some services you will need to choose from the following options:
If you want to subscribe your district or a group of schools to Sketchpad LessonLink or The Key to Tracker, contact your sales team. Q: Why have I not received email I am expecting from Key Online?A: If you are not receiving email from Key Online, one possible explanation is that perhaps an overly aggressive email spam filtering system at your organization is preventing these emails from getting to you. From time to time, and particularly during your initial registration for Key Online and its various services, Key Online will need to send you email. To make sure that you can receive email from Key Online, it is important to verify that the email system at your organization is set up correctly. Contact the technology administrator at your organization and ask to have email coming from the Internet domain "keypress.com" added to a white-list of Internet domains to prevent them from being suppressed. If the program you use to read email has a junk-mail filter, make sure to create a junk-mail filter rule that allows mail from "keypress.com" to properly land in your email inbox. Q: I moved to a new school. How do I update my Key Online account?A: Please use the Key Online Customer Support Request Form to provide us with as much information as possible, so we can make the appropriate updates to your account and services. Q. What are the browser requirements for using Key Online and its services?A: To use Key Online and its services, you will need a modern web browser with Javascript turned on and an Internet connection. The Key to Tracker and Sketchpad LessonLink require Adobe Flash Player Plug-in. The following browsers are supported with the use of Key Online:
Key Online does not support IE 5.x on Macintosh or PC. Q: Does the use of Key Online require browser cookies?A: Yes, Key Online and its services require your browser to accept cookies. Q: When I click on certain links, nothing happens. Why?A: Many Key Online links open a new window. Pop-up blockers may interfere with this, so be sure to check the settings on you Internet browser. Q: How can I change my phone number, email, or other Key Online account information?A: Click on the My Account link at the top of the page. Q: What if I can't find an answer to my question?A: Please fill out our Key Online Customer Support Request Form. Online Textbooks and Teacher ResourcesQ: Which textbooks can I preview through Online Textbooks and Teacher Resources?A: Preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action in an online format. Q: What are Online Textbooks and Teacher Resources?A: Teachers whose schools have adopted class sets of Key textbooks can access electronic versions of their textbook and teaching materials. This free service includes the online versions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action, which contain all the content of the printed textbooks with additional features to enrich students' learning experience. Read more about Online Textbooks and Teacher Resources. Q: Which books have Online Textbooks and Teacher Resources?A: Adopters can access online versions of and teacher resources for Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action. Resources (but not an online textbook) are available for adopters of Engineering the Future. Q: I am a School Subscription Leader for my school. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: My school is considering adopting one of your textbooks. How can I request examination materials?A: Through Key Online's Textbooks and Teacher Resources, you may preview the complete student editions of Discovering Algebra, Discovering Geometry, Discovering Advanced Algebra, Precalculus with Trigonometry, Calculus, and Statistics in Action in an online format. If you would like to examine the physical student textbook or teacher resources, you may contact your Sales Team. Q: The online book loads in a page with a blank area where the book should be. What can I do to fix this?A: This may be an issue with parental control features within Windows Vista or within your Internet Security program. Please contact the vendor for assistance. If this does not seem to be the source of the issue that you are experiencing, please fill out our Key Online Support Form. Sketchpad LessonLinkQ: What is Sketchpad LessonLink?A: Sketchpad LessonLink is an online, searchable library of more than 500 Sketchpad activities, aligned to leading math textbooks and state standards for grades 3-12. Powerful search options make it easy for teachers to find the perfect demonstration or student activity to develop or reinforce concepts and skills. Pre-built sketches, teaching notes, student worksheets, and tips on using Sketchpad provide teachers with everything they need in one place. Read more about Sketchpad LessonLink. The Key to TrackerQ: What is The Key to Tracker?A: The Key to Tracker is the online companion to the Key to…® Workbooks. This new online subscription service helps teachers build students' basic skills and easily monitor their progress as they work through their Key to… workbooks for fractions, decimals, percents, and algebra. Read more about The Key to Tracker. Q: I am a School Subscription Leader. How do I add teachers to the subscription?A: You will need to provide your teachers with your school’s Subscription Number (visible on the Key Online home page when you are logged in). Your teachers will use that Subscription Number to register as a teacher at a subscribed school. Please click here for more information on the teacher registration process. Q: I've found a problem with a question in The Key to Tracker. Whom should I contact?A: Please fill out our Key Online Customer Support Request Form, including the five-digit problem number (found in the lower left-hand corner of each question in The Key to Tracker) and a detailed description of the issue. Fathom SurveysQ: What is Fathom Surveys?A: Used with Fathom Dynamic Data software, Fathom Surveys allows students and teachers to quickly gather and collate data, streamlining the entire process so you have time for the kind of hands-on data analysis that deepens students’ understanding and retention. Read more about Fathom Surveys. Q: What kind of classes can use Fathom Surveys?A: Any class that involves data collection or uses Fathom to analyze data can benefit from Fathom Surveys. It works wonderfully in math, science, social science, and statistics classes. You can use Fathom Surveys to collate lab results, gather anonymous ideas in a brainstorming session; give an informal, anonymous assessment to decide if students need review; or poll students’ opinions over time and correlate changes with current events. Q: What is the minimum version of Fathom needed to use Fathom Surveys?A: To use Fathom Surveys, you will need version 2.03 or later of Fathom. If you have version 2 of Fathom, you may download a free update to the latest version. If you have version 1 of Fathom, you can upgrade to version 2. |
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